Careers

Title: Call Center Agent

Reports To: Call Center Manager

Compensation: Competitive

Benefits: Health Insurance, 401K, and PTO

Job Description:

Complete Care Community Health Center (CCCHC) is a growing Los Angeles County Health Care Center with Clinic locations throughout the area. We are seeking an experienced Patient Appointment Scheduler to work out of our growing Culver City administrative office, in our call center. A Patient Appointment Scheduler’s role is to schedule patient’s visits, tests and procedures; answer all patient questions answering all incoming calls in a timely manner and directing the caller to the appropriate destination while providing a smooth, clear and professional communication practice. The successful candidate will have a willingness to work closely with patients, physicians, and other member of the health care team. Must be professional, detail-oriented, have exceptional phone skills and be able to handle a very fast-paced environment.

Principal Duties and Responsibilities:

• Assists with scheduling Medical appointments.
• Answers telephone in pleasant manner and deals with customer needs expeditiously.
• Responds to email and text inquiries from internal and external sources.
• Provides any necessary and related instructions/directions.
• Updates patient information as necessary.
• Maintains patient confidentiality with all patient information.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Perform all other duties and tasks assigned by the supervisor or manager.

Qualifications:

• EHR experience, NextGen (Preferred)
• Must be familiar with medical terminology
• Bi-lingual is strongly preferred (Spanish/English)
• Must have strong communication skills, both verbally and in writing
• Must be organized
• Must have strong computer skills
• Must be able to handle a high call volume; call center experience is a plus
• Must have the ability to multitask
• Must be a hard-working and self sufficient
• Have the ability to problem solve
• Demonstrate Empathy with callers

Benefits Include:

• Medical Insurance
• 401k account
• Vacation/Sick time

Job Type: Full-time

Job description: Medical Assistant(Open position for both Back Office & Front)

Location: Cesar Chavez

Reports to: Clinic Manager

Compensation: Competitive (based on experience)

Benefits: Health Insurance, 401k, and PTO (Vacation and Sick Time off) Medical Assistant(Open position for both Back Office & Front).

Medical Clinic is looking for a full-time Medical Assistant to join its clinic located in the Los Angeles area. The position is under the direct supervision of the Clinic Manager/Designee and is responsible for back office/front office medical assisting functions, performing routine (noninvasive) patient care functions described by licensed health personnel. Must follow the established clinical protocols, policies, and procedures within the defined scope of education, training, and responsibilities.

Responsibilities:

• Collects and records patient data including BMI, temperature, pulse, respiration rate and blood pressure.
• Administers immunizations and medications per provider’s order.
• Performs venipuncture to obtain blood specimens.
• Performs simple lab tests, including pregnancy tests and PPD skin test.
• Performs initial health data collection, including vision and audiometric testing.
• Accurately files patients’ labs, X-ray, EKG results and other documents after the provider has signed off the information.
• Demonstrates correct and safe techniques in the use of equipment.
• Follow appropriate procedures for cleaning the equipment.
• Assist with scheduling new and follow up appointments.
• Perform all other duties and tasks assigned by the supervisor or manager

Skills:

• NextGen and EHR knowledge is a plus.
• Excellent Computer Skills.
• Good Communication and written skills.
• Ability to work in a team.
• Experience in Family Pact and CHDP programs preferred.

Requirements:

• High School Diploma or equivalent
• Graduation from an accredited Medical Assistant school with a current MA certificate
• Two years’ experience preferred
• Bilingual (English/Spanish) Preferred

Job Type: Full-time

Sponsor this job:

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with ten clinics in Greater Los Angeles area. CCCHC is looking for a Certified NG PM/EHR Trainer who will become part of its team in delivering medical care to medically underserved communities. NG PM/EHR Trainer has the primary responsibility for the successful training and education support of NextGen’s practice solutions. NG Trainer is responsible for coordination and training of physicians and employees to affect compliant and efficient workflow that results in effective and complaint clinical operations and documentation of professional services. Additionally, the candidate will coordinate internal and external resources, training schedules, system development requirements and general project management activities.

Responsibilities:

• Provide hands-on instruction to end-users at the corporate office and/or clinics as needed
• Develops comprehensive, effective, and user-friendly training program with NG PM/HER training curriculum, training materials and FAQs for existing and new modules
• Develops and implements training feedback documentation for attendees to utilize; adjust training agenda and approach based on feedback from attendees
• Works with NextGen Administrator, clinic managers, installation and support staff to identify all training and educational needs
• Trains super-users and service desk personnel on new features or systems as they are implemented
• Assist with project planning efforts by providing estimates for training timelines, training materials, in the context of projects
• Assist with testing new features and functionality as needed/requested
• With input from NG administrator and stakeholders, develops and maintains an effective training request process
• Plans and presents training for new functionality and post implementation advanced training sessions
• Provides go-live support for new implementations at the practice sites
• Provides demonstrations of systems when requested
• Translates workflow design and process decisions into training content
• Collection, research, analysis of application problems/issues from end users and provide proper documented solutions/White Papers
• Perform all other duties and tasks assigned by the supervisor or manager

Requirements include:

• Minimum of two years working in a clinic setting
• Minimum of two years prior experience in the use and/or implementation of clinical information systems
• Demonstrated working knowledge of outpatient practice operations including clinical, clerical and billing operation workflow
• Must have strong customer service skills and be able to establish a rapport with physicians and staff at all levels of the organization
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint etc. required)
• Must possess excellent verbal and written communication skills
• Must be able to handle multiple concurrent jobs
• Must be able to travel to multiple office locations in the greater Los Angeles area
• Must have a valid driver license and proof of insurance

Required experience:

• NextGen: 2-3 years
• NextGen Certification: preferred

Compensation:

• Based on the experience

Benefits:

• Health Insurance, 401k, PTO (Sick and vacation) and A year-end bonus

Job Type: Full-time

Job Description:
Complete Care Community Health Center (CCCHC), a Federally Qualified Health Center with ten clinics, is looking for an experienced NextGen PM/EHR Administrator. The NextGen Administrator is responsible for the successful implementation and support of NextGen’s PM/EHR solutions across all clinics. The NextGen PM/EHR Administrator will plan, support and oversee clinical implementation to assure effective use of NextGen PM/EHR, ensuring effective provisioning, installation, configuration, template customization, data reporting, operation, and maintenance of NextGen PM/EHR software and related third-party applications. NextGen PM/EHR Administrator will coordinate internal and external resources, supervise NextGen trainers and training schedules, system development requirements and general project management activities pertaining to NextGen PM/EHR.

Principal Responsibilities:

• Administer and manage NextGen PM & EHR environment
• Manage NG licenses, user accounts, and NG PM/EHR onboarding and off-boarding of incoming and outgoing staff
• Manage procurement, implementation, testing, and training of NG PM/EHR updates, add-ons, interfaces, templates, NG workflow process changes
• Monitor and troubleshoot NG PM/EHR issues, which includes prioritizing, delegating, fulfilling the support requests, provide directions and getting outside assistance/resources
• Lead/supervise NG Trainers, ensuring staff are properly trained for their clinical and/or administrative roles and their functions and operations within NextGen environment, including on/off-boarding of staff, training of new NextGen modules, templates, interfaces, workflow redesigns, etc.
• Participate with clinical, administrative and quality teams in evaluation, redesign and implementation of clinical/NextGen workflows, templates to improve clinic operations and medical documentation
• Training to support NextGen related process changes
• Assists in application testing and audits for upgrades and enhancements
• Documentation of operational procedures; updating and maintenance of end-user training manuals
• Participation & coordination with I/T for system demonstrations, research and development of custom internal solutions
• Develop, maintain, test and execute plans for disaster recovery and business continuity
• Travel to multiple clinic locations
• Perform all other duties and tasks assigned by the supervisor or manager

Experience:

• Minimum of three years working in an ambulatory clinical setting
• Minimum of three years of prior experience in the use, management, and implementation of clinical information systems
• Minimum of two years of supervisory experience
• Demonstrated working knowledge of physician practice operations including clinical, clerical and billing operation workflow
• Must have strong customer service skills and be able to establish a rapport with physicians and staff at all levels of the organization and external stakeholders
• Multi-tasking and prioritization in a high-paced healthcare environment

Skills:

• Project Management (required)
• Supervisory experience (required)
• NextGen PM/EHR support, implementation, customization, and reporting (required)
• Excellent management and communication (verbal and written) skills (required)
• Proficient in Microsoft Office applications (required)
• Proficiency in data processing, information systems, systems analysis, and SQL (required)

Job Type: Full-time

Job Title: Pediatrician, MD

Location: Complete Care Community Health Center – Huntington Park, CA

Reports To: CMO

Compensation: Competitive

Benefits: Health Insurance, 401K, and PTO (Vacation & Sick Time).

Position Type: Full Time

Job Description:

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with nine clinics in Greater Los Angeles area. Complete Care Community Health Center is interested in hiring a licensed, board certified Pediatrician, who has experience working with children of all ages and various medical conditions. Pediatrician is responsible for providing comprehensive preventive and medical care to pediatric population. The physician shall be responsible for establishing, reviewing, and maintaining medical policies and standards. Assures that quality medical services are provided to all patients that are treated in the medical clinic. Our non-profit clinic is expanding, and as such, we are in need of a knowledgeable and compassionate physician who will to give medical care to children in our community. This is an excellent opportunity to work within a warm, caring atmosphere where the health of our children is top priority.

Pediatrician Responsibilities

• Examines patients, formulates diagnostic plans, defines and orders required diagnostic testing.
• Interprets examination findings and test results, and implements treatment plans.
• Provides care in age-appropriate manner.
• Reviews and develops patient educational material.
• Upholds the program for quality assurance within the clinic.
• Refers patients to appropriate specialists as needed.
• Diagnoses, treats and helps prevent children’s’ diseases and injuries.
• Maintains accurate and comprehensive medical records.
• Maintains licensure standard by attending education seminars
• Prepares and reviews medical histories and obtains data through interviews.

Experience:

• In a federally qualified health center or a similar practice serving diverse uninsured and underserved populations. (Preferred)
• Pediatric and clinical: 3 years (Required)

Knowledge/Abilities:

• Effective verbal and written communication skills.
• Bilingual Preferred (English/Spanish)
• NextGen Knowledge Preferred
• Excellent Computer Skills
• Excellent Communication Skills
• Demonstrated ability to work both independently and in a team environment.

Licenses and Education:

• California Medical License (Required)
• DEA license (Required)
• Doctor of Medicine or a Doctor of Pediatrics degree from an approved school of medicine or pediatrics. (Required)
• Completion of a residency in family practice acceptable to the State of California for licensure or board certification by the American Board of Family Practice, American Academy of Pediatrics, American Board of Medical Specialties, American Board of Physician Specialties or the American Osteopathic Association Bureau of Osteopathic Specialties is mandatory.

Job Type: Full-time

Job Description

Location: N. Vermont Ave, Los Angeles, CA 90027

Reports to: Clinic Manager

Compensation: Competitive (based on experience)

Benefits: Health Insurance, 401k, and PTO

Back Office Medical Assistant

Complete Care Community Health Center, a federally qualified health care center, is looking for a full-time certified Medical Assistant to join its clinic located in Hollywood. The position reports to Clinic Manager and is responsible for back office duties in a professional and ethical manner. Candidates must be self-motivated and passionate about patient care.

Responsibilities:

• Collects and records patient data including BMI, temperature, pulse, respiration rate and blood pressure.
• Collects urine, sputum, and stool specimens by noninvasive techniques.
• Administers immunizations and medications per provider’s order. Verification of competency is required.
• Performs venipuncture to obtain blood specimens.
• Handles hazardous waste appropriately.
• Schedules routine follow up appointments.
• Accurately files patients’ labs, X –ray, EKG results and other documents after the provider has signed off the information.
• Maintains a clean, neat, and safe environment for offices operations.
• Demonstrates correct and safe techniques in the use of equipment.
• Follow appropriate procedures for cleaning the equipment.

Skills:

• NextGenand CureMD EMR knowledge is a plus.
• Excellent Computer Skills
• Good Communication and written skills
• Ability to work in team

Requirements:

• High School Diploma or equivalent
• Graduation from an accredited Medical Assistant school with a current MA certificate
• Current BLS certificate
• Two years’ experience in an ambulatory clinic prefer

Job Type: Full-time

Job Description

Location: Pasadena

Reports to: Clinic Manager

Compensation: Competitive (based on experience)

Benefits: Health Insurance, 401k, and PTO

Job description

Pediatric and OBGYN Back Office Medical Assistant

Complete Care Community Health Center, a federally qualified health care center, is looking for a full-time certified Pediatric Medical Assistant to join its clinic located in Pasadena . The position is under the direct supervision of the Clinic Manager/Designee and is responsible for back office medical assisting functions, performing routine (noninvasive) patient care functions described by licensed health personnel. Must follow the established clinical protocols, policies, and procedures within defined scope of education, training, and responsibilities. Provides basic health information and education to patients using established protocols. Responsible for managing the phone calls and maintenance of daily appointments. Establishes charts for new patients and assists with scheduling new and follow up appointments.

Responsibilities:

• Collects and records patient data including BMI, temperature, pulse, respiration rate and blood pressure.
• Applies warm or cold compresses
• Collects urine, sputum, and stool specimens by noninvasive techniques.
• Administers immunizations and medications per provider’s order. Verification of competency is required.
• Performs venipuncture to obtain blood specimens.
• Performs simple lab tests, including pregnancy tests.
• Performs PPD skin test placement after appropriate training and verification of competency.
• Performs initial health data collection, including vision and audiometric testing.
• Handles hazardous waste appropriately.
• Schedules routine follow up appointments.
• Accurately files patients’ labs, X –ray, EKG results and other documents after the provider has signed off the information.
• Maintains a clean, neat, and safe environment for offices operations.
• Demonstrates correct and safe techniques in the use of equipment.
• Reports malfunctioning equipment to the clinic manager.
• Follow appropriate procedures for cleaning the equipment.
• Manage phone calls and initiate inquires to the clinic.
• Maintain daily appointment records.
• Establish Charts for new Patients.
• Assist with scheduling new and follow up appointments.
• Perform all other duties and tasks assigned by the supervisor or manager

Skills:

• NextGen knowledge is a plus.
• Excellent Computer Skills
• Good Communication and written skills
• Ability to work in team

Requirements:

• High School Diploma or equivalent
• Graduation from an accredited Medical Assistant school with a current MA certificate
• Current BLS certificate
• Two years’ experience in family practice clinic prefer

Job Type: Full-time

Sponsor this job

Job Description

Location: South Gate/Huntington Park/Cesar Chavez/Culver City

Reports to: Clinic Manager/Designee

Compensation: Competitive (based on experience)

Benefits: Health Insurance, 401k, Sick and vacation time off

Position: Medical Scribe

Job Description:

Complete Care Community Health Center, a federally qualified health care center, is looking for full-time Medical Scribes with experience in multi-specialty clinic using an Electronic Medical Record (EMR) software for maintaining medical records. Medical Scribes assist physicians and medical providers by accompanying them during the patient exam recording detailed information into the electronic medical record (EMR), including performing all clerical and information technology functions for a physician in a clinic setting. The Medical Scribe performs other related duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction. Ideal candidates must be able to anticipate physician needs to facilitate the flow of the clinic and be adaptable and versatile for different tasks. Applicants must be efficient, reliable, pleasant, professional, sophisticated, punctual, detail oriented, work well with others, and organized. Excellent customer service skills and interpersonal communication (both written and verbal) is necessary.

Responsibilities:

• Performs all clerical and information technology functions for a physician in a clinic setting.
• Preparing and assembling medical record documentation/charts for physician(s), including uploading all discs and imaging reports, labs, etc. into the EMR.
• Accompany the physician(s) to accurately record and document patient’s visits and procedures.
• Assist in completing patient charts by transcribing results of any consultation, and/or other pertinent data into appropriate data fields as required.
• Record diagnosis, discharge, prescriptions, and/or follow-up instructions.
• Preparing and sending all documentation to physician to review.
• Escorts patients from the waiting room to an exam room.
• Perform all other duties and tasks assigned by the physician or manager.

Skills and Abilities:

• Proficiency with software (Microsoft Office applications including Outlook, Word, and Excel).
• Proficiency and working knowledge of NextGEN EHR (preferred)
• Strong organizational skills with ability to prioritize tasks.
• Manage multiple tasks and meet deadlines.
• Strong written and verbal communication skills
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to interact with others.
• Medical terminology strongly encouraged.
• Ability to move about and follow a healthcare provider for extended periods of time

Requirements:

• High School Diploma required; college sophomore, or higher, with pre-health career track preferred
• Graduation from an accredited Medical Assistant school with a current MA certificate preferred
• Must be able to travel to multiple office locations in the greater Los Angeles area
• Ability to demonstrate medical terminology and human anatomy strongly preferred
• Current BLS certificate preferred
• Two years of prior scribing experience preferred
• Min of 60 WPM preferred.

Job Type: Full-time

Sponsor this job

Job Description

Title: Clinic Manager

Reports To: COO

Location: Los Angeles

Compensation: Competitive

Benefits: Health Insurance, 401K, and PTO (vacation and sick time)

Job Description:

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with ten clinics in Greater Los Angeles area. Complete Care Community Health Center is looking for a Clinic Manager . Clinic Manager is responsible for planning and coordinating day-to-day operations of the clinic in a manner that promotes high employee morale, top-quality patient care, and a professional clinic atmosphere. Clinic manager oversees and directs administrative functions in conjunction with the CCCHC leadership. Clinic Manager must understand clinic procedures, protocols, and opening/end of day processes. Clinic manager provides leadership to clinic employees; distributes work in areas of responsibility in order to achieve department/clinic goals; emphasizes accuracy, productivity and completion of work within established time frames. Works with leadership to address staffing issues and employee satisfaction and compliance issues. Understands the use of multi-line telephone, computer, copier, fax machine, scanner and webcam, as appropriate. Must always maintain confidentiality of sensitive information.

Responsibilities:

• Assures accurate and timely documentation.
• Directs qualified personnel to carry out policies and procedures of the clinic.
• Ensures adequate staff education and evaluation.
• Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state and federal laws relating to all of the operations.
• Responsible for supervision and evaluation of satisfaction survey of all clients served.
• Organizes and directs clinic’s ongoing functions.
• Provides clerical support which may include preparation of admission, orientation and new hire packets, monitoring and ordering office supplies, typing, special projects, filing and copying.
• Assists with maintenance of personnel files.
• Promotes the company’s philosophy and mission by presenting a positive image to patients/families, physicians and community.
• Provides effective communication to patient/family, team members, and other health care professionals and maintains confidentiality.
• Hands on assistance with patients.
• Supervises opening and closing processes.
• Verifies employee timesheets
• Involved in purchasing supplies
• Involved in scheduling patients
• Leads clinic preparations for various audits, inspections, certifications such as HRSA Operational Site Visits, Facility Site Reviews by third party payors, and certifications by various healthcare programs such as CHDP, VFC, and others
• Provides weekly reports, and others as requested, to the leadership
• Sets and manages schedules of all staff (medical and administrative)
• Perform all other duties and tasks assigned by the supervisor or manager

Skills:

• Excellent Computer and Microsoft Office skills (Microsoft Word, Excel, Power Point)
• NextGen PM/EHR knowledge preferred
• NextGen PM/EHR knowledge preferred
• Excellent management skills
• Bilingual Preferred (Spanish/English)
• Excellent interpersonal and organization skills
• Excellent problem solving skills
• Ability to multi-task and work under pressure

Experience:

• Must have three years of experience as a clinic manager or administrator in ambulatory health center, community health clinic or FQHC (preferred)
• Must have experience and knowledge of the processes of third-party payors’ inspections and audits
• Must have experience and knowledge of certification and crecertification processes with CHDP, VFC, CPSP programs

Education:

• Must have a high school diploma
• Bachelor’s or Master’s Degree in healthcare administration preferred

Job Type: Full-time

Job Description

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with ten clinics in the Greater Los Angeles area. Complete Care Community Health Center. CCCHC is hiring a licensed, board-certified Family Medicine Physician for the Los Angels area clinics who has experience working with patients of all ages and various medical conditions.

Responsibilities:

• Provides direct patient care in the clinic setting including: assessment, screening, diagnosis, and treatment of patients; determines the degree of disabilities of the patients
• Performs medical procedures
• Reviews laboratory, x-ray findings and diagnosis other tests
• Documentation/Completion of EHR/Medical Records
• Supervises and directs mid-level providers
• Coordinates and refers services of community resources, placement providers, collateral agencies, the court, or other community partners with families, clients, or patients receiving services.
• Participates in patient and in-service training for support personnel
• Participates in Quality of Care and in Peer Review Meetings
• Other physician duties as assigned

Other Requirements and Characteristics:

• Be open to the risks which require the use of special safety precautions and/or equipment, working around operating machines, working with contagious diseases or hazardous chemicals.
• The work requires some physical exertion, such as long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities.
• Provide limited medical coverage at the South Gate Clinic when needed

Qualifications/Licenses:

• California Medical License (Required)
• DEA license (Required)
• Completion of a residency in family practice acceptable to the State of California for licensure or board certification by the American Board of Family Practice, American Board of Medical Specialties, American Board of Physician Specialties or the American Osteopathic Association Bureau of Osteopathic Specialties is mandatory.
• Must be Board Certified or Board Eligible
• Current CPR certification

Skills:

• Excellent verbal, written and interpersonal communication skills.
• Bilingual Preferred (English/Spanish)
• NextGen Knowledge (Preferred)
• Excellent Computer Skills
• Demonstrated ability to work both independently and in a team environment.

Experience:

• In a Federally Qualified Health Center, Community Clinic or a similar practice serving diverse uninsured and underserved populations. (Preferred)
• Clinical experience 3 years (Required)

Job Type: Full-time

Job Description

Job Title: Rheumatology Nurse Practitioner/Physician Assistant

Compensation: Competitive

Position Type: Full Time

Location: South Gate, Altadena, Hollywood,Glendale & East Los Angeles

Benefits: Medical Insurance, 401k account, PTO (Vacation and sick time)

Job Description:

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with ten clinics in Greater Los Angeles area. CCCHC is looking for a Rheumatology Nurse Practitioner or a Physician Assistant to join its Rheumatology Care Team.

Responsibilities:

• Provides direct patient care in the clinic setting including: assessment, screening, diagnosis, and treatment of patients; determines the degree of disabilities of the patients
• Performs medical procedures
• Reviews laboratory, x-ray findings and diagnosis other tests
• Appropriately and in a timely manner documents all relevant information in Electronic Health Records
• Coordinates and refers services of community resources, placement providers, collateral agencies, the court, or other community partners with families, clients, or patients receiving services.
• Provides patient education, counseling, medication advice and follow up instructions
• Maintains and/or is available to meet productivity standards for number of patients seen in a timely manner
• Participates in patient and in-service training for support personnel
• Participates in Quality of Care and in Peer Review Meetings
• Providers exemplary customer service to patients, visitors, and coworkers
• Performs NP/PA duties as assigned, including providing coverage at CCCHC’s other clinics as needed.
• Other Requirements and Characteristics:
• Be open to the risks which require the use of special safety precautions and/or equipment, working around operating machines, working with contagious diseases or hazardous chemicals.
• The work requires some physical exertion, such as long periods of standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities.
• Provide limited medical coverage at the Clinic when needed

Qualifications: 

Licensure

For NP 

• Current CA RN license is required, and
• Current CA Nurse Practitioner License required

For PA

• Current CA Physician Assistant License required

NP/PA 

• Current DEA license required
• BCLS for Healthcare Providers (AHA) required
• National Certification required
• ACLS certification preferred

Skills:

• Excellent verbal, written and interpersonal communication skills.
• Bilingual Preferred (English/Spanish; English/Armenian)
• NextGen Knowledge (Preferred)
• Excellent Computer Skills
• Demonstrated ability to work both independently and in a team environment.

Job Type: Full-time